Quality
Our service delivery model is based on a collaborative partnership approach with the aim of
- Blending seamlessly with your operations;
- Meeting and exceeding your operations;
- Maximising efficiency while minimising costs;
- Solving situations at the lowest possible management level; and
- Achieving a functional and harmonious working relationship.
The service delivery model for each contract is tailored to satisfy your requirements.
Our Certifications
VIVID is registered as a quality Company under the Quality Endorsed Company Programme administered by International Standards Certifications Pty Ltd. All VIVID training and inspection procedures conform to this international standard and are rigidly enforced through our systems and management processes.
Quality control is maintained by the continuous assessment of our service standards using VIVID Quality Report Forms. Fully transparent quality inspections are undertaken in conjunction with the client at agreed times. Our inspection forms are flexible in design and can be modified, if required, to suit each client's requirements.
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Below, Our Company has achieved an Integrated Management System (IMS) which comprises the following:
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Quality Reporting
While Site Inspection Reports are the most frequently sought reports, VIVID can tailor a range of reports to suit your requirements:
- Site inspection Reports
- Staff turnover;
- Waste measurements;
- Patterns of consumable usage;
- Building faults; and
- Environment performance.
Details of these reports are dealt with in the relevant sections. However, VIVID's system is sufficiently flexible to enable you to isolate particular areas of interest for inclusion in any report required.
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